AronPlay Privacy Policy
AronPlay is committed to protecting the personal data of every Filipino player on our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you have over your own data — in plain, straightforward language.
Your Data Is Secure
AronPlay uses industry-standard SSL encryption and secure data storage to protect your personal information at every step — from registration through to withdrawal.
No Third-Party Selling
AronPlay does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within the AronPlay ecosystem.
You Control Your Data
Philippine data protection law gives you the right to access, correct, and request deletion of your personal data. AronPlay makes exercising these rights straightforward.
Philippine Law Compliance
AronPlay's data practices comply with the Republic Act No. 10173 (Data Privacy Act of 2012) and the regulations of the National Privacy Commission of the Philippines.
Minimal Data Collection
AronPlay only collects the personal data that is strictly necessary for account operation, regulatory compliance, and delivering a quality gaming experience to Filipino players.
Breach Notification
In the unlikely event of a data breach affecting your personal information, AronPlay will notify you and the National Privacy Commission within the timeframes required by Philippine law.
Table of Contents
- 1.Who We Are
- 2.Scope of This Policy
- 3.Data We Collect
- 4.How We Collect Your Data
- 5.Legal Basis for Processing
- 6.How We Use Your Data
- 7.Data Sharing & Disclosure
- 8.Data Retention
- 9.Data Security
- 10.Cookies & Tracking
- 11.Your Rights
- 12.Children & Minors
- 13.Cross-Border Transfers
- 14.Changes to This Policy
- 15.Contact & Complaints
§1 Who We Are
AronPlay is an online gaming and sports betting platform accessible at aronplay.com, operated under the PAGCOR regulatory framework. For the purposes of Philippine data protection law (Republic Act No. 10173, the Data Privacy Act of 2012), AronPlay acts as the Personal Information Controller in respect of the personal data of all registered players and platform visitors.
AronPlay is committed to handling your personal data responsibly, transparently, and in full compliance with applicable Philippine law. This Privacy Policy applies to all personal data processed by AronPlay in connection with your use of the platform, whether you access it via desktop browser, mobile browser, or the AronPlay mobile application.
Data Protection Officer: AronPlay has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact our DPO directly at [email protected] for any data-related inquiries.
§2 Scope of This Policy
This Privacy Policy applies to all personal data collected and processed by AronPlay in connection with:
- Registration and maintenance of a player account on the AronPlay platform
- Use of any game, feature, promotion, or service offered through the platform
- Deposits, withdrawals, and all financial transactions conducted via the platform
- Communications between you and AronPlay's customer support team
- Visits to the aronplay.com website, including browsing activity tracked via cookies
- Participation in AronPlay's VIP Club, bonus programs, and promotional campaigns
This Policy should be read alongside AronPlay's Terms & Conditions and Responsible Gaming Policy, both of which contain additional provisions relevant to your use of the platform.
§3 Data We Collect
AronPlay collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect are set out in the table below:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Account communication, support, regulatory compliance |
| Financial Data | GCash account name, PayMaya details, BPI/BDO/Metrobank account name, transaction history | Processing deposits and withdrawals, AML compliance |
| Gaming Data | Bet history, game sessions, win/loss records, bonus usage, wagering activity | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Security, fraud prevention, platform optimization |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support, quality assurance, dispute resolution |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS notifications | Sending relevant promotions and platform updates where consented |
AronPlay does not collect sensitive personal information (as defined under the Data Privacy Act of 2012) unless strictly required for regulatory compliance, in which case such collection will be clearly disclosed to you at the point of collection.
§4 How We Collect Your Data
AronPlay collects your personal data through the following means:
4.1 Direct Collection
The majority of your personal data is collected directly from you when you:
- Complete the AronPlay registration form and create an account
- Submit KYC verification documents (government-issued ID, proof of address)
- Make a deposit or request a withdrawal via GCash, PayMaya, BPI, BDO, or Metrobank
- Contact AronPlay's customer support team via live chat or email
- Participate in surveys, promotions, or feedback requests
- Update your account profile or communication preferences
4.2 Automated Collection
When you access the AronPlay platform, certain technical data is collected automatically through cookies, web beacons, and similar tracking technologies. This includes your IP address, device identifiers, browser type, pages visited, and session duration. This data is used primarily for security monitoring, fraud detection, and platform performance optimization. Please refer to Section 10 of this Policy for full details on our use of cookies.
4.3 Third-Party Sources
In limited circumstances, AronPlay may receive personal data about you from third-party sources, including:
- Payment processors and e-wallet providers (e.g., GCash, PayMaya) for transaction verification purposes
- Identity verification service providers used to assist with KYC compliance
- Fraud prevention and anti-money laundering screening services
In all cases, AronPlay ensures that third-party data sources have a lawful basis for sharing your information with us.
§5 Legal Basis for Processing
Under the Data Privacy Act of 2012 and its implementing rules, AronPlay processes your personal data on the following legal bases:
- Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your AronPlay account, process transactions, and deliver gaming services
- Legal Obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, anti-money laundering laws, and tax reporting obligations
- Legitimate Interests: Processing necessary for AronPlay's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights
- Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw your consent at any time by updating your communication preferences in your account settings
Where AronPlay relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawing consent for marketing communications will not affect your ability to use the AronPlay platform.
§6 How We Use Your Data
AronPlay uses your personal data for the following specific purposes:
- Account Management: Creating, maintaining, and securing your AronPlay player account, including processing login requests and managing account settings
- Identity & Age Verification: Verifying that you meet the minimum age requirement of 21 years and confirming your identity in compliance with PAGCOR and AML regulations
- Transaction Processing: Processing deposits and withdrawals via your chosen Philippine payment method (GCash, PayMaya, BPI, BDO, or Metrobank) and maintaining accurate financial records
- Gaming Services: Delivering the games, features, and promotions available on the AronPlay platform, including the VIP Club, jackpot games, crash games, and sports betting
- Responsible Gaming: Monitoring gaming activity to identify patterns that may indicate problem gambling, and administering self-exclusion and deposit limit tools where requested
- Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, and unauthorized account access
- Customer Support: Responding to your inquiries, resolving disputes, and providing technical assistance
- Legal Compliance: Meeting AronPlay's obligations under Philippine law, including reporting requirements to PAGCOR and the Anti-Money Laundering Council (AMLC)
- Marketing Communications: Sending you information about promotions, bonuses, and platform updates where you have opted in to receive such communications
- Platform Improvement: Analyzing aggregated, anonymized usage data to improve the AronPlay platform's performance, design, and game offering
AronPlay will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis for such processing.
§7 Data Sharing & Disclosure
AronPlay does not sell, rent, or trade your personal data to third parties. We share your personal data only in the following limited circumstances:
7.1 Service Providers
AronPlay engages carefully selected third-party service providers who process personal data on our behalf, strictly under written data processing agreements that require them to maintain appropriate security standards and use your data only for the purposes specified by AronPlay. These include payment processors, KYC verification providers, cloud hosting providers, and customer support platform operators.
7.2 Regulatory & Legal Disclosure
AronPlay may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable Philippine law, including disclosures to PAGCOR, the AMLC, the National Privacy Commission, or other competent authorities. AronPlay will notify you of such disclosures where legally permitted to do so.
7.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of AronPlay's business, your personal data may be transferred to the acquiring entity as part of that transaction. AronPlay will notify you of any such transfer and ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this Policy.
7.4 With Your Consent
AronPlay may share your personal data with third parties in circumstances not described above where you have given your explicit prior consent to such sharing.
§8 Data Retention
AronPlay retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
- Account Data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, in compliance with PAGCOR and AML record-keeping requirements
- Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations
- KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction
- Customer Support Communications: Retained for three (3) years from the date of the communication, or longer where relevant to an ongoing dispute or legal proceeding
- Marketing Preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations
- Technical & Log Data: Retained for up to twelve (12) months for security and fraud prevention purposes
Upon expiry of the applicable retention period, AronPlay will securely delete or anonymize your personal data in accordance with its data disposal procedures.
§9 Data Security
AronPlay implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS Encryption: All data transmitted between your device and the AronPlay platform is encrypted using industry-standard SSL/TLS protocols
- Encrypted Data Storage: Sensitive personal data, including financial information and identity documents, is stored in encrypted form on secure servers
- Access Controls: Access to personal data within AronPlay is restricted on a strict need-to-know basis, with role-based access controls and multi-factor authentication for all staff with data access privileges
- Regular Security Audits: AronPlay conducts regular security assessments and penetration testing to identify and remediate vulnerabilities in its systems
- Staff Training: All AronPlay staff who handle personal data receive regular training on data protection obligations and security best practices
- Incident Response: AronPlay maintains a documented data breach response procedure, including notification protocols for affected players and the National Privacy Commission
While AronPlay takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You play an important role in keeping your account secure — please use a strong, unique password for your AronPlay account and never share your login credentials with anyone.
§10 Cookies & Tracking Technologies
AronPlay uses cookies and similar tracking technologies on the aronplay.com website and mobile application. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the platform.
10.1 Types of Cookies We Use
- Strictly Necessary Cookies: Essential for the platform to function correctly — these enable core features such as account login, session management, and security. These cookies cannot be disabled.
- Functional Cookies: Remember your preferences (such as language settings and game display options) to provide a more personalized experience.
- Analytics Cookies: Collect anonymized data about how players use the platform, helping AronPlay identify areas for improvement. No personally identifiable information is collected through analytics cookies.
- Security Cookies: Used to detect and prevent fraudulent activity, unauthorized account access, and bot traffic.
10.2 Managing Cookies
You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the AronPlay platform. Strictly necessary and security cookies cannot be disabled as they are essential for platform operation and player protection.
§11 Your Data Rights
Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by AronPlay. To exercise any of these rights, please contact our Data Protection Officer at [email protected].
Right to Access
Request a copy of the personal data AronPlay holds about you, along with information about how it is being used.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Right to Object
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Right to Data Portability
Request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Right to Restriction
Request that AronPlay restricts the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
AronPlay will respond to all data rights requests within thirty (30) days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days, with prior notice to you. AronPlay will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.
§12 Children & Minors
The AronPlay platform is strictly restricted to individuals aged 21 years and above, in compliance with PAGCOR regulations governing online gaming in the Philippines. AronPlay does not knowingly collect personal data from individuals under the age of 21.
If AronPlay becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the associated personal data, and report the matter to the appropriate regulatory authorities where required. If you believe that a minor has registered on the AronPlay platform, please contact our support team immediately.
§13 Cross-Border Data Transfers
AronPlay's primary data processing operations are conducted within the Philippines. In limited circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services.
Where such cross-border transfers occur, AronPlay ensures that appropriate safeguards are in place to protect your personal data, including:
- Transferring data only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission
- Implementing contractual data protection clauses with all international service providers that are consistent with the requirements of the Data Privacy Act of 2012
- Conducting due diligence on the data protection practices of all international service providers before engaging their services
§14 Changes to This Privacy Policy
AronPlay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. The date of the most recent revision is displayed at the top of this page.
Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share your personal data — AronPlay will notify registered players by email and/or by a prominent notice on the platform at least fourteen (14) days before the changes take effect. Your continued use of the AronPlay platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.
Stay informed: We recommend bookmarking this page and reviewing it periodically. If you have concerns about any changes to this Privacy Policy, please contact our Data Protection Officer before the changes take effect.
§15 Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or AronPlay's data practices, please contact us through the following channels:
- Data Protection Officer: [email protected]
- General Support: [email protected]
- Live Chat: Available 24/7 directly from the AronPlay platform
- FAQ: Visit our FAQ page for answers to common questions about your account and data
AronPlay will acknowledge all privacy-related complaints within five (5) business days and will endeavor to resolve them within thirty (30) days. If you are not satisfied with AronPlay's response to your complaint, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines through their official channels.